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  1. Help Center
  2. Billing

Billing

Membership charges

  • How do I update my credit card information?
  • I was charged the wrong amount by ZenFitness. What do I do?
  • Is ZenFitness membership eligible for insurance reimbursement?
  • What do I do if my payment doesn't go through?
  • Where can I see recent charges to my account?
  • Which payment methods are accepted by ZenFitness?
See all 7 articles

Gift cards

  • Can I return my ZenFitness gift?
  • Do gift memberships auto-renew?
  • Do ZenFitness gifts expire?
  • How do I give ZenFitness as a gift?
  • I’m trying to redeem my gift. Why do I need to enter credit card information?
  • What should I know about my ZenFitness gift and new membership?
See all 7 articles

Class fees

  • Do gifts apply to late cancel or missed reservation fees?
  • When I got to my reservation I was charged extra for equipment. Why?

I need a receipt

  • Can I get a receipt for my ZenFitness payment?
  • I need a Japanese consumption tax invoice. How do I get one?
  • I need a VAT invoice. How do I get one?
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